FAQ

Marigold Products

 

What makes your clothing unique?

Our collection features luxury garments made in India using traditional hand block cotton prints and exquisite hand-embroidery. Each piece is crafted by skilled artisans, ensuring a unique, high-quality product that celebrates heritage craftsmanship.

 

Where are your products made?

All our garments are handcrafted in India, using traditional techniques passed down through generations.

What is hand block printing?

Hand block printing is a centuries old craft of applying raw mixed paints on fabric using handmade irons or woodblocks. Because this is all done by hand (not one machine involved) and then dried by the sun, you will find some color and printing differences between fabrics and products. This is what gives our collection its unique charm, and makes each piece special.

Why does the item I received look different from the picture online?

Due to the handmade nature of some of our items, from time to time there may be slight differences in color between products pictured on our site and items you receive. While we work hard to ensure accuracy and consistency, sometimes variations happen during production and drying times. In addition, color accuracy may differ depending on your screen settings. If you are unsatisfied with your item, please view our Returns & Exchanges policy. You can contact us at info@marigoldtiger.com to discuss a product you have received, please include pictures showing the issue you encountered along with the whole garment and the tag. Including the date and location of purchase will also make it easier for us to assist you.

Care & Fabric

How do I care for my hand-embroidered silk garments?

We recommend dry cleaning only for silk pieces to maintain the embroidery’ beauty and longevity.

Can I machine wash hand block cotton garments?

Hand block printed cotton should be hand-washed in cold water with mild detergent to preserve the colors. Avoid soaking and direct sunlight drying.

Will the colors of my hand block print fade over time?

Natural dyes may soften slightly over time, adding to the garment’s charm. Proper care will extend the vibrancy.

What is the best way to care for my item?

Please follow the washing instructions on each individual garment. As a general rule, treat our products as hand wash items. Please wash with mild detergent under the gentle cycle with cold water. We recommend line drying, we recommend only tumble drying on low heat setting to avoid excessive shrinkage.

Orders & Payment

How do I know my size?

We provide a detailed size guide on our product size page. If you need further assistance, feel free to reach out to us.

Where is my Order?

Keep an eye on your emails for your tracking information and check your tracking number for any updates.

When will I receive my order?

Once your package has shipped, you will receive a tracking number from the shipping carrier.

Where is my Order Confirmation?

Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!

Can I change or cancel my order?

We aim to process and ship orders as quickly as possible.  As a result, once orders have been placed, we are rarely able to make changes or cancellations.

Which forms of payment do you accept?

To pay for your order, you’re able to use most major credits cards, including Visa, Mastercard and American Express. You can also use Apple Pay and Google Pay. At this time, Cryptocurrency is not an available payment method.

Do you charge sales tax?

Sales tax will be calculated during checkout and collected based on the shipping address. For international orders, you will be responsible for paying the required duties, taxes and fees on delivery.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery for unworn, unwashed items with tags intact. Customized items are final sale.

How do I request a return or exchange?

To initiate a return, email us with your order details at support@marigoldtiger.com and we’ll provide return instructions.

Do you offer refunds?

Yes, refunds are processed within 5-7 business days after we receive the returned item. Shipping fees are non-refundable.

Orders & Shipping

Do you ship internationally?

Yes, we ship internationally. Shipping times and costs will be calculated at checkout.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email.

What should I do if my package is delayed or lost?

If your package is delayed or missing, please contact our support team at support@marigoldtiger.com and we will assist you in locating it.

Are the prices in USD or in my local currency?

Prices listed are in USD. 

Are duties and taxes included in your product prices or shipping costs?

No, duties and taxes are not currently included in product prices or shipping costs. We currently ship DDU (Delivery Duty Unpaid). This means you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

How long will it take to receive my order?

Since our pieces are handcrafted, standard orders take four to six weeks for production, processing and shipping. Although, orders may arrive earlier.

More questions? Feel free to contact us at info@marigoldtiger.com. We’re happy to help!